Refund and Exchange Policy

At NADJ Hair & Beauty Glam, your satisfaction is important to us. Please review the following policy before booking a service or purchasing a product.

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Hair and Beauty Services

Payments for completed hair, wig-installation and makeup services are non-refundable. If you have concerns about your service, please contact us within 48 hours of your appointment.

We will assess the issue and, where appropriate, offer a reasonable correction.

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Complimentary corrections must relate to the original service and do not include changes of mind, a new style or damage caused after leaving the salon.

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Wigs, Hair Extensions and Hair Products

For hygiene and safety reasons, all wigs, hair extensions and hair products are final sale once they have been worn, installed, altered or removed from their original packaging.

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We cannot accept returns or exchanges if the product has been:

● Worn, tried on or installed

● Cut, coloured, washed or chemically treated

● Brushed, combed or restyled

● Damaged or altered in any way

● Removed from its original packaging or lace cut.

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Damaged or Incorrect Orders

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Please inspect your order immediately after receiving it. If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery and include clear photographs or videos of the product and packaging.

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Approved claims may qualify for a replacement, exchange or refund. The item must remain unused, unaltered and in its original packaging.

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Custom-Made and Pre-Order Wigs,

Custom-made, personalized and pre-order wigs are non-refundable and cannot be exchanged once production has started.

Customers are responsible for confirming all details, including length, colour, texture, density, lace type and cap size, before placing an order.

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Deposits and Cancellations

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Appointment and custom-order deposits are non-refundable because they reserve your time and may cover materials purchased for your service or order.

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Shipping Costs

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Original shipping charges are non-refundable. Customers are responsible for approved return-shipping costs unless NADJ Hair & Beauty Glam supplied a damaged, defective or incorrect product.

NADJ Hair & Beauty Glam is not responsible for delays caused by couriers or customs. However, we will assist customers with available tracking information.

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Contact Us

To report a problem or request assistance, please contact us at:

NADJ Hair & Beauty Glam
Telephone: (437) 605-6574
Location: Brampton, Ontario

This policy does not limit any rights or remedies available to customers under applicable consumer-protection laws.

Luxury • Style • Confidence

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